Customer Support

Our Soya Candles are handcrafted with 100% natural soy wax, known for its clean burn and eco-friendly properties. Each candle is carefully made to ensure a high-quality, long-lasting, and fragrant experience.

Soy wax is a natural, renewable resource that burns cleaner than paraffin wax, producing less soot and a longer-lasting candle. It’s also biodegradable and non-toxic, making it a healthier option for your home and the environment.

We offer a wide range of fragrances, from fresh and floral to warm and spicy. Popular scents include lavender, vanilla, sandalwood, citrus, and more. We’re constantly adding new scents, so be sure to check our latest offerings.

Yes, we offer customization options. You can choose your preferred scent, color, and even personalize the label. Customized candles are perfect for gifts, special occasions, or as a unique addition to your home decor.

The burn time varies depending on the size of the candle. On average, our small candles burn for approximately 20-30 hours, while our larger candles can burn for up to 50-60 hours.

Yes, our Soya Candles are made with non-toxic ingredients, making them safe to use around children and pets. However, as with any candle, please keep them out of reach and never leave a burning candle unattended.

To get the most out of your Soya Candle, trim the wick to 1/4 inch before each use. Allow the candle to burn long enough to create a full melt pool, especially during the first use, to avoid tunneling. Always burn candles on a heat-resistant surface and away from drafts.

Yes, we provide bulk order options for events, corporate gifts, weddings, and more. Bulk orders can be customized to fit your needs, including scent, packaging, and personalized labels.

If your candle arrives damaged, please contact our customer service team within 7 days of delivery with a photo of the damage and your order details. We’ll be happy to assist with a replacement.

You can place an order directly through our website. Browse our selection of Soya Candles, choose your preferred options, and proceed to checkout. For customized or bulk orders, please contact us directly for personalized assistance.

Yes, we are committed to sustainability and use eco-friendly packaging materials for all our orders. Our packaging is recyclable and designed to protect your candles during shipping while minimizing environmental impact.