Return and Refund Policy

At Suchi Store, we are dedicated to ensuring that your Soya Candle orders are delivered promptly and securely. Below, you will find all the essential details about our shipping process.

Shipping Locations:

Domestic Shipping: We ship across India, reaching most cities and towns. Please ensure your shipping address is accurate to avoid any delays or issues with delivery.
International Shipping: Currently, we do not offer international shipping. We are working to expand our services globally in the future.

Processing Time:

Order Processing: Orders are typically processed within 2-4 business days after payment is received. Please note that custom orders may require additional time for preparation, depending on the complexity of the request.
Handcrafted with Care: As all our Soya Candles are handcrafted, certain designs may take longer to prepare. We appreciate your patience and commitment to supporting handmade products.

Shipping Methods & Delivery Timeframes:

Standard Shipping: Once your order is processed, it will be shipped via our standard shipping service. Delivery typically takes 5-7 business days, depending on your location.
Express Shipping: For faster delivery, we offer express shipping options. These orders are prioritized, with delivery expected within 2-4 business days after processing.
Free Shipping: We offer free standard shipping on orders over Rs. 999, applicable to deliveries within India.

Shipping Costs:

Standard Shipping: Shipping costs are calculated at checkout based on the weight of your order and your delivery location.
Express Shipping: Additional charges apply for express shipping, which will be calculated at checkout.

Order Tracking:

After your order has been shipped, you will receive a confirmation email with a tracking number. Use this number to track your package’s journey from our store to your doorstep.

Handling and Packaging:

We take great care in packaging your candles to ensure they arrive in perfect condition. Our packaging is eco-friendly and designed to protect your candles during transit. In the rare event of damage during shipping, please contact us immediately.

Delivery Issues:

Delayed Deliveries: While we aim to deliver your order on time, unforeseen circumstances such as weather conditions, holidays, or courier delays may affect delivery times. We will notify you of any significant delays.
Lost or Stolen Packages: Suchi Store is not responsible for lost or stolen packages. Please ensure your delivery address is secure. If your package is lost in transit, please contact the courier service with your tracking number.
Undeliverable Packages: If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange reshipment. Additional shipping charges may apply.

If you have any questions or concerns about your order or our shipping policies, please feel free to contact our customer service team at team@suchi.store. We’re here to help and ensure your experience with Suchi Store is a positive one.